How it works...
You contact us and provide as much
information about what is needed as possible.
After shipping arrangements are made,
you pack your equipment, using the
packing guidelines we furnish,
and send the equipment, including any manuals you have, to us. Note: We
do not require or collect prepayment for work.
We receive your equipment and unpack it,
keeping all reusable shipping boxes and other packing materials. We
inspect for shipping damage and inform you of the status of the package
when it was received. If we find suspected damage, photos are taken and
immediately sent to you for claim resolution, if any.
The equipment is placed in the
to-be-evaluated queue, awaiting initial inspection.
The equipment "goes to the bench" for
inspection and preliminary evaluation and diagnostics. Any noted faults or
issues are documented and compared with preliminary information you
provided when you initially contacted us.
Based on the preliminary inspection
results, you will be contacted and informed of the results and our
recommendations for resolving the issues of focus.
Upon your approval, all agreed to work
is done. If progressing work uncovers other faults needing
additional attention, you will be informed and your approval will be
secured before any additional work is performed.
After all approved work is completed
your equipment, including all documentation you sent to us, is repacked
for shipment back to you and a Statement of Work is prepared and
sent to you for payment. Return shipping costs and any needed
additional packing materials will be shown on the Statement of Work.
Note: We will return all defective parts removed from your equipment upon
request.
Payment may be made by using PayPal, a
Money Order, a Cashier Check, or your personal check. All payment
methods need to clear prior to shipping.
Upon completion of payment your
equipment will be shipped back to you. The involved carrier will
send you an email giving the status of the shipment. In this way you
can easily track the progress of the shipment and anticipate arrival.