GENERAL REPAIR WORK
We
provide general repair services that range from simple maintenance tasks to
major overhauls. You can save on repair fees by providing as
detailed a description of what is wrong with the equipment as is possible.
If you do not know what is wrong, give us a detailed report of what symptoms and behaviors you have noticed when attempting to use your radio, especially those symptoms that occurred right when the radio started having problems.
Your description(s) should be written in your own words and attached to your radio before you send it to us. Remember, the less time it takes for us to find the problem, the less the repair services cost.
When your radio arrives, it is unpacked and carefully inspected for any damage it may have sustained prior to arrival at our shop. If undamaged, the unit will be powered up to determine if it is serviceable. If not, after reading your description of the problem(s), we will initiate a series of diagnostics tests, as needed, to pinpoint the source of the problem(s). When testing is completed you will be sent our repair recommendations.
Based on your approval, we will schedule your repair work and let you know when the radio will be ready to ship back to you. If, while repairing the faults, additional problems are discovered, you will be informed and additional recommendations will be provided.
Please keep in mind that, often as not, the repair of your radio might depend on finding the proper parts it needs. This means that we may have to search for parts, nationwide, if the radio is fairly rare. Should such a search be necessary, the scheduled return of the radio to you will be delayed until proper parts can be located and are received at our shop. You will be notified if this situation arises.
After all approved work is completed, the radio will be made ready for shipment back to you.