|
| |
SHIPPING
What
you should ship
Pack your radio using the recommended
packing guidelines.
Be sure to include the following items:
- A written description of the services you wish us to provide.
A copy of a previous email will be fine.
- If a
repair is needed, provide a
description
of the problems you are experiencing and the symptoms.
-
Always send your user's manual(s) with the equipment.
While we have bench copies of most
manuals we may not have the one for the particular version of equipment you
have. For this reason, we prefer to use your manuals. Of course, they
will be returned to you, with your radio.
- The power cord, if applicable. It is part of the
equipment and will be needed.
- Interconnect cables, if applicable. These will
needed, even for realignment work.
- The separate
power supply, if applicable. Please contact us to see if you will need
to ship the power supply. If we have a suitable power supply in our
shop and there appears to be no power supply related issues with your radio,
you may not need to ship the supply. Like you, we prefer to limit the
costs by shipping only what is necessary.
How to Ship
- Pack your radio using our suggested packing
procedures, being sure to include the items listed above that apply.
Note: Received packages that appear to have been
improperly packed and/or are damaged will be refused and returned
to you unopened.
- Have a carrier pick up your package or drop it off at the carrier's
approved drop off sites. You can receive a
FedEx estimate of cost to ship to us if you provide the weight of the
package, its dimensions, your ZIP code, and our ZIP code (29609). We recommend
FedEx and USPS because they transport heavy
equipment with less damage.
We have experienced significant damage problems
with UPS, even when the equipment is properly packed.
- Email the shipment tracking number(s) to us so
we will know the arrival time at our site.
- Make sure your equipment arrives UNDAMAGED. Check out
our suggested packing procedures by clicking
here.
When we Ship
We will use the same packing that arrived when you shipped your radio to us.
If your packing was damaged in shipment or is not appropriate, we will use new
packing materials that will be as shown on your invoice.
Your radio will be insured for shipment with the carrier
at 150% of replacement value.
You will receive shipping notification as well as a tracking number by email
when we ship your radio back to you.
|