K4ICL.com

Vintage Radio Repair and Refurbishing Services

What you should ship

Pack your radio using the recommended packing guidelines. Be sure to include the following items:

1. A written description of the services you wish us to provide.  A copy of a previous email will be fine.
    
2. If a repair is needed, provide a description of the problems you are experiencing and the symptoms.
    
3. Always send your user's manual(s) with the equipment. While we have bench copies of most manuals we may not have the one for the particular version of equipment you have. For this reason, we prefer to use your manuals.  Of course, they will be returned to you, with your radio.
    
4. The power cord, if applicable. It is part of the equipment and will be needed.
    
5. Interconnect cables, if applicable. These will needed, even for realignment work.
    
6. The separate power supply, if applicable. Please contact us to see if you will need to ship the power supply.  If we have a suitable power supply in our shop and there appears to be no power supply related issues with your radio, you may not need to ship the supply.  Like you, we prefer to limit the costs by shipping only what is necessary.

How to Ship

1. Pack your radio using our suggested packing procedures, being sure to include the items listed above that apply. Note: Received packages that appear to have been improperly packed and/or are damaged will be refused and returned to you unopened.
    
2. Have a carrier pick up your package or drop it off at the carrier's approved drop off sites.  You can receive a FedEx estimate of cost to ship to us if you provide the weight of the package, its dimensions, your ZIP code, and our ZIP code (29609). We recommend FedEx and USPS because they transport heavy equipment with less damage. We have experienced significant damage problems with UPS, even when the equipment is properly packed.
    
3. Email the shipment tracking number(s) to us so we will know the arrival time at our site.
    
4. Make sure your equipment arrives UNDAMAGED. Check out our suggested packing procedures by clicking here.

When we Ship

We will use the same packing that arrived when you shipped your radio to us.  If your packing was damaged in shipment or is not appropriate, we will use new packing materials that will be as shown on your invoice.

Your radio will be insured for shipment with the carrier at 150% of replacement value.

You will receive shipping notification as well as a tracking number by email when we ship your radio back to you.